HOW TO REACH US
If any case needs additional time, True Balance will inform the customers about the reason for delay and will provide the expected timelines for resolution of the issue.
A customer not satisfied with the response at Level 2, can further escalate the concern to Level 3:
If the customer is not satisfied with the resolution received or if the customer does not hear from the Company within 1 (one) month he/she may reach to Level 4:
The customer can approach the RBI Ombudsman for redressal of any deficiency in service by the Company in the following circumstances:
a. The complaint was rejected wholly or Partly by the Company, and the customer is not satisfied with the reply; or
b. The customer had not received any reply within 30 days after filing the Complaint.
