Account

True Balance is a one-stop destination for all financial services. From short term loans to online bill payments. True Balance is here to make your life easier with smart financial solutions.  Here's how you can use it:

• Take Loans according to your needs with No Paperwork, No Bank Visits, Quick Approval and Fast Disbursal.
• You can choose from different products like Refer & Earn (Loan), Prepaid Mobile and DTH Recharges, Postpaid bill payments like,, Electricity, Gas Cylinder, Broadband, Piped Gas, Water
• You can also buy a Gift Card.
• Transfer Money from True Balance to other True Balance Wallet
• You can transfer money from True Balance wallet to your Bank account
• Earn Cashback on recharges & payments

If you forgot your password, don't worry. Follow these steps to generate a new password:

1) Click “Forgot Password?”

2) Reverify yourMobile Number

3) Enter an OTP received on your registered mobile number

4)   Set a new password.

Your account may be blocked due to various reasons listed below:

• Irregular, fraudulent, or disputed transactions or activities. 
• Registering multiple accounts from the same device, which we consider as abnormal activity.
• Using unethical or illegal methods to refer others to the True Balance app.

For more details, please visit: https://www.truebalance.io/terms-of-service  

There might be several reasons for this error:

1. If you deregistered before and re-registered with True Balance to apply for a loan, you may encounter the "No Internet Connection" page because you couldn't complete the TC customer registration.

2. If there are any invalid characters in your name, address, or pincode, you may not be able to complete the registration step.

3. If you haven't had any activity in True Balance for over a year, your account status changes to DORMANT as per applicable regulations. You should perform a re-KYC to activate your True Balance account again.

For more details, please feel free to write us back.

SMS-based One Time Password (OTP) is a form of two-factor authentication. If you use online banking, you might be familiar with receiving OTPs via SMS from your bank.

In our system, you need to generate an OTP to complete the registration process. If you have trouble receiving your OTP, please tap the “Resend OTP” button at the bottom of the registration page.

If you are still having trouble receiving your OTP, it could be due to a network issue. Please wait a few minutes and try again. If the issue persists, please report it to us, and we will look into the matter.

To logout from the True Balance application, please follow these steps:

• Click on "More" available on home page of the app.
• Tap on your name for 'My Info'
• Click on "Logout"
• If you need further assistance, feel free to reach out.

We show notifications in the app with the view to keep our users appraised on new developments and offers around our product. This is a basic feature that most mobile applications have.

However, this feature can be switched off in the mobile application by the users themselves by following the below steps.

1. Click on More ‘≡’
2. Tap on 'Settings'
3. Tap on 'Push Notifications' Bar -> deselect the option/s and click on 'Done'

And this resolves your concern!