Recharges & Bill Payments

There could be several reasons like below because of which  your recharge may have failed. We will provide a refund when a recharge is unsuccessful.

- Incorrect payment information

- Insufficient funds

- Technical issues with the payment gateway

- Account restrictions or limitations

In case of a refund to be processed by our payment gateway partner, it may take up to 7-10 business days to process the refund to your source account (Bank/Credit Card Account), whereas recharge done using free point/ Wallet Money/ Gift Card  will be refunded instantly.  If you don't get a refund even after completion of 7 days, please contact our customer support at cs@balancehero.com.

When the "Recharge Success" message is displayed on the app, check your SMS inbox for a confirmation message from the operator. If the problem still persists, please reach your telecom operator and quote Operator Id. You can  get the Operator Id from the app by following the below steps:

 1. Tap on Order History

 2. Click on the transaction for which information is required

 3. Find the operator Id on this page.

If you do not receive an SMS or operator ID is missing in the Order History, please contact us at cs@balancehero.com for assistance.

To find the Account Number/Consumer number / CRN Number as available in your bill please check the bill sent to you by the service provider.

To make Gas bill payment:

• Tap on the Gas Cylinder/Piped Gas icon to see the operator list.
• Select your operator and fill in your Account Number/Consumer number / CRN Number as available in your bill.
• Enter the correct bill payment amount/ verify the auto populated amount.
• Proceed to confirm & pay.

Once the payment is successful, a pop up will appear of a successful transaction and you can find the details of the same in order history in the RECHARGE & BILLS tab.

We strive to include all Gas providers on our app, however, if your gas provider is missing then please write to us so that we can address your concern and add them in our list at the earliest, if possible.

Your transaction may fail, and the amount will be credited back to your source account.

To avoid this, please ensure that you enter the exact amount  for your bill payment. In case you are not sure, verify the amount from your bill or you can also contact your gas provider.

Sometimes there is a slight delay in updating the status. The bill is paid on the same day. However, it may take up to 2 working days for status   by gas provider. If the issue still persists, feel free to reach us for further assistance.

To do a DTH recharge:

• Tap on DTH from the home page of the True Balance app to see the operator list.
• Select your DTH operator and fill in your customer ID.
• Enter Amount or Tap on 'All Plans' & select the plan to pay the amount.
• Proceed to confirm & pay.

Please be informed that you cannot change your DTH plan from the True Balance app, but you can only do the top up . To change/activate the new plan, you need to call your DTH operator.

To make Electricity bill payment:

• Tap on Electricity icon to see the operator list.
• Select your operator and fill in your Account ID/Consumer Number/ CA Number as available in your bill.
• Enter the correct bill payment amount/ verify the auto populated amount.
• Proceed to confirm & pay.

Please be informed that partial bill payment is not allowed.

Once the payment is successful, a pop up will appear of a successful transaction and you can also find the details of the same in order history in the RECHARGE & BILLS  tab.

Once the transaction is successful, a pop up on the app screen will appear showing Transaction Status as Success transaction. You can also find the details of the same in order history under the  RECHARGE & BILLS  tab.

To find the Account/Consumer number please check the bill sent to you by the service provider.

Sometimes there is a slight delay in updating the status. It may take up to 2 working days for status to be updated by the electricity provider. If the issue still persists, feel free to reach us for further assistance.

We strive to include all electricity providers on our app, however, if your electricity provider is missing then please write to us so that we can address your concern and add them in our list at the earliest, if possible.

Unfortunately, for this issue, please reach out to your DTH service provider’s customer support team directly.